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FAQ

Unboxed Grief is here to provide support, comfort and healing to those going through the grieving process. Our care packages are personalized, and each is designed to help our clients through their unique journey. We understand how difficult it can be to lose a loved one, and we're here to help. Whether you're going through the grieving process yourself or know someone who is, our packages can provide the perfect way to express your support and help in the healing process.

  • What is Unboxed Grief?
    Unboxed Grief is an e-commerce platform dedicated to providing curated products and resources to support individuals navigating the complexities of grief and loss.
  • What types of products do you offer?
    We offer a variety of products including books, journals, self-care items, memory boxes, and personalized gifts designed to provide comfort and support during the grieving process.
  • How do I place an order?
    Placing an order is simple. Browse our catalog, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.
  • What hours is Customer Service available for product questions?
    Monday through Friday 3:30PM-11:00PM, Saturdays and Sundays 8AM through 6PM.
  • What is your return policy?
    Because each box content is curated and unique, boxes in their totality cannot be returned. If the customer is not satisfied with any of the products contained in the box, customers may contact Customer Service and we will do our best to provide another item of equal or lessor value.
  • What forms of payment does Unboxed Grief accept?
    Unboxed Grief accepts payment through all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed securely through our website to ensure the protection of your personal and financial information.
  • How do I track my order for Unboxed Grief services?
    Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our shipping partner's website. Please contact our customer service team if you have any questions or concerns about your order.
  • What is Unboxed Grief's return policy?
    Unfortunately, due to the nature of our services, Unboxed Grief does not offer returns or refunds for group sessions. We encourage all potential clients to read our website thoroughly and ask any questions prior to purchasing to ensure our program is the right fit for their needs. However, if you experience any technical issues or have difficulties accessing your scheduled session, please contact our customer service team for assistance.
  • What should I do if I receive a damaged item?
    If your item arrives damaged, please contact our customer service team within 7 days of receiving your order. Provide photos of the damaged item and packaging, and we will assist you with a replacement or refund.
  • Can I cancel or modify my order?
    For grief boxes, You can cancel or modify your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes. For one-on-one grief support services, any appointment/schedule change must be submitted 24 hours prior to the appointment. For digital content downloads, no cancellations or modifications are available,
  • How can I subscribe to your newsletter
    You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage. You’ll receive updates on new products, special offers, and helpful resources.
  • Do you offer resources for coping with grief?
    Yes, we have a dedicated resources section on our website with articles, guides, and links to support groups and professional services to help you through your grieving process.
  • Can I personalize an item?
    Yes, many of our items can be personalized. Look for the personalization options on the product page. If you have specific requests, please contact our customer service team.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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